How long does it take for my order to reach me?
Thank you for your support! ☁️ We aim to process orders within 3-7 working days. Local shipping takes about 3 - 7 working days while overseas shipping takes up to 2 - 6 weeks on average depending on your location. However, there are cases where it may take up to 3 months due to circumstances out of our control (custom delays etc).
For pre-order items, we will process them within 3-7 working days once it closes, given that there are no delays.
What if my package is not delivered or is lost?
Once we pass your order for delivery, guub will not be liable or responsible for any delays in packages or lost mail. Any redelivery fees will be borne by you. We recommend tracked mail for a peace of mind.
I submitted an incorrect/Incomplete delivery address! What should I do?
Please ensure that you submit the correct address, including your unit number. guub will not be responsible for any packages to be re-sent, including the cost of the items.
If you discovered that you submitted the wrong address in your order, please notify us promptly through email email@example.com and also Instagram DM to increase the chances of us catching the mistake before we ship the order out. However, there is no guarantee that we will see it.
If the order has been sent back to us, we will contact you, and redelivery cost will be borne by you.
Do you ship internationally?
Yes we do! We ship overseas orders via Singpost. Note that the shipping fees do not include any import and custom taxes, If you intend to purchase the collection and you reside in the EU/UK, you’ll have to incur the VAT as well.
Is there tracked mail?
Yes! There will be normal and tracked postage available for both local and overseas orders. We recommend to opt for tracked mail. We are not liable for any lost mail or delays.
There are missing items/My order has been damaged. What should I do?
Do email us at firstname.lastname@example.org with your order number with a photo of the affected areas and we will try our best to see what we can do! If your item has run out of stocks, we will issue a refund of that item.